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FAQ
2025-08-18
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FAQ: Contact ABC-RC.en
Brief: you can contact us by email, phone or through dedicated support, service and procurement people. Below you will find the most frequently asked questions.
1) How do I contact customer service?
You can send a message to shop@abc-rc.en or call 505-998-906.
2) Who to write to about orders, invoices and payments?
For accounting and procurement matters, contact Margaret (tel. ext. 5, e-mail: shop@abc-rc.en).
3) Where to make a complaint or inquire about supplies?
Complaints and procurement handles Dorota (tel. ext. 7).
4) Who to contact for service or electronics issues?
Technical and service issues are handled by Wojtek (tel. ext. 8, e-mail: service@abc-rc.en).
5) What is the address of the warehouse and company headquarters?
Warehouse: St. Jude Thaddeus 9, 34-122 Nidek.
Company headquarters: Nidecka 17, 34-122 Wieprz (Leda Gurdek Bożena).
Company headquarters: Nidecka 17, 34-122 Wieprz (Leda Gurdek Bożena).
6) What are the registration details of the company?
TAX ID: 551-140-27-65
REGON: 852527213
BDO: 000224235
REGON: 852527213
BDO: 000224235
7) To which bank account can I make a transfer?
Account number: 36 1050 1100 1000 0090 7169 1647 (ING Bank Śląski, SWIFT: INGBPLPW).
You can also pay via PayPal at: sklep@ledagurdek.address.en.
You can also pay via PayPal at: sklep@ledagurdek.address.en.
8) Can I pick up my order in person?
Yes, it is possible to collect in person at our stationary points - check addresses and hours of availability.
9) What social media channels does ABC-RC operate??
We have a presence on: Facebook, YouTube, TikTok, Instagram.
FAQ: Payments at ABC-RC.en
Brief: you will pay by traditional bank transfer, fast online payment (card/BLIK/express transfer), at personal collection, as well as by PayPal. In the case of a wire transfer, provide your order number in the title - this will speed up posting.
1) What forms of payment are available in the store?
We offer several convenient methods:
- Traditional transfer to the store's bank account.
- Quick online payments (card, BLIK, express transfer) - carried out by a payment provider.
- PayPal.
- Payment at personal collection (cash/card - if a terminal is available at the point).
- Cash on delivery payment at the courier (if available for the selected shipment).
2) Traditional transfer details - what account number and title?
Account for deposits: 36 1050 1100 1000 0090 7169 1647 (ING Bank Śląski, SWIFT/BIC: INGBPLPW).
Transfer title: enter your order number (e.g. ABC-RC #123456). This makes it easier and faster to identify payments.
3) How long does it take to post payments?
- Quick online payments - usually immediately or within a few minutes.
- Traditional transfer - Usually 1 business day (depending on banks and Elixir sessions).
- PayPal - usually immediately after authorization.
4) Can I pay via PayPal?
Yes. PayPal payments are accepted at: shop@ledagurdek.address.en. Remember that the rates and any currency fees are set by PayPal.
5) Can I pay by card or BLIK?
Yes - as part of fast online payments we support card and BLIK payments. After placing your order, select the appropriate option and follow the instructions of the payment operator.
6) Do you offer cash on delivery payment?
Yes, in many cases you can choose to collect from the courier. The availability of this method and any amount limits depend on the carrier and the contents of the basket.
7) Payment on delivery in person - how it works?
When collecting in person, we allow payment on the spot (cash, and at selected points also by card). Before you arrive, check terminal availability at your location.
8) Do you issue a VAT invoice?
Yes. Enter TIN when placing an order, and the system will issue a VAT invoice after processing. In the case of corrections/returns, a correction invoice will be sent by e-mail.
9) How quickly the order is processed after payment?
Orders paid for online payments go into execution practically as soon as they are confirmed. Traditional transfer we begin after the funds are credited to the store's account.
10) What if the payment failed or I aborted the process?
Check if the order appears in your account as awaiting payment. You can re-pay from the order level or choose another method. Contact us if you have any problems: shop@abc-rc.en / 505-998-906.
11) In what currency are payments settled?
The store settles orders in PLN. If you pay in another currency (e.g., with a foreign card or PayPal), the currency conversion is done by the payment provider or your bank.
12) How funds are returned upon withdrawal/recall?
We process the return by the same payment method, which was used in the purchase (unless we agree otherwise). Turnaround time depends on the bank/operator; usually it's a few business days. According to the law, the maximum period is up to 14 days after effective withdrawal.
13) Can I change the form of payment after placing an order?
In many cases, yes - contact customer service with your order number. We'll help you swap the method or generate a link for re-payment.
14) Are online payments secure?
Yes. Connections are encrypted (SSL), and the payment operator uses 3-D Secure authentication and other security standards. We do not store payment card data.
FAQ: Delivery - ABC-RC.en
Brief: We ship orders by courier, to parcel/parcel machines and allow personal pickup. You will see the available methods, cost and estimated delivery time in the shopping cart after entering your address.
1) What forms of delivery are available?
The most common options are: courier to a specified address,parcel/parcel machines and personal collection. Specific carriers and options depend on the contents of the cart, the dimensions and the delivery address.
2) How much does delivery cost?
The cost is calculated dynamically based on the method, weight and dimensions of the package and the delivery address. You will see the exact price in the shopping cart after entering your delivery details.
3) When you ship the order?
Orders paid online go into execution after confirmation of payment. Orders cash on delivery we transfer according to the standard order of picking. A lead time may be indicated next to the product (e.g. "24h", "3-5 days").
4) What is the expected delivery time?
Estimated delivery time is shown in the shopping cart next to each method. Normally the courier delivers in 1-2 working days from posting, parcel machines usually the next day - there may be exceptions (e.g., periods of heavy traffic).
5) Do you combine several orders into one shipment?
If two orders have the same address and the status allows modifications, we will try to combine them. Your best bet is to contact us as soon as possible, specifying order numbers.
6) Do you send overseas shipments?
Shipping to selected EU countries may be available - check your shopping cart after entering your destination address. If you do not see an option, write to us - we will prepare an individual offer.
7) Why I don't see a parcel machine when selecting delivery?
The parcel machine option disappears when the product exceeds the dimensions or weight limits carrier or your cart contains items excluded from this form of delivery. Then choose a courier or split the order.
8) Personal collection - how it works?
Select "personal collection" in the shopping cart. When the order is ready, we will send a notification (email/SMS). Please pick up after receiving information about package preparation.
9) Can I change my delivery address after placing an order?
In many cases, yes, before the parcel will be sent. Contact customer service and provide your order number and new address. After broadcasting, the change can be taken over by the carrier (if it provides such a function).
10) How to track a shipment?
Once transmitted, you will receive a link or tracking number. Check the status of your parcel on the carrier's website or on the parcel machine app.
11) What to do if the package is damaged?
Upon delivery write down the damage report with the courier or report the damage at the parcel machine according to the carrier's instructions. Take pictures of the packaging and contents, and then contact us - this will speed up the procedure.
12) Parcel returned to sender / unclaimed - what's next?
We will contact you about re-shipping (usually after prepayment of re-shipping costs) or settlement of the order in accordance with the regulations.
13) Do you offer shipment insurance?
Shipments are normally shipped according to the terms and conditions of the carriers. For more expensive orders we can offer higher insurance - write to us before shipping.
14) Is weekend delivery possible?
Selected carrier services (e.g., Saturday delivery) may be available for specific zip codes. If you see such an option in the shopping cart, you can select it; if in doubt, contact us.
15) VAT invoice vs. delivery cost - how it looks like?
On the invoice we show delivery cost according to the chosen method. If you need a correction (for example, after a change in method), write to us - we will check the possibility of updating the document.
FAQ: Invoice to receipt in 2025 (limit of 450 PLN)
1) When you can issue an invoice to a receipt? (B2B vs B2C)
- B2B: you will issue an invoice for sales registered on the cash register only, when the receipt includes the purchaser's TIN - art. 106b para. 5.
- B2C: you issue an invoice at the request of the consumer (without the purchaser's TIN) - art. 106b para. 3.
2) Receipt up to 450 PLN with TIN - is it already an invoice?
Yes. Receipt with TIN up to 450 PLN (100 €) is a simplified invoice. No "second" invoice is issued for the same transaction - article. 106e para. 5 point 3.
3) Is it allowed to issue an invoice for the company when the receipt does not have a TIN?
Not. Issuing an invoice to a receipt without VAT purchaser is prohibited and risks additional obligation of 100% VAT on the part of the seller, as well as on the part of the buyer, if he has recognized such an invoice - article. 106b para. 6 in zw. with Article. 109a.
4) What about amounts > £450?
- > £450 with TIN on the receipt (B2B): issue full invoice - art. 106b para. 5; in the records the designation FP.
- > £450 without NIP (B2B): must not invoice the company - art. 106b para. 6.
- B2C: limit of 450 PLN does not condition the right to an invoice; it is decided consumer's request - art. 106b para. 3.
5) What are the deadlines for invoicing a consumer?
- The consumer must make the demand within 3 months from the end of the month of sale or payment - art. 106b para. 3.
- If the request was made by the end of the sales month → issue by 15. on following month.
- If request after one month of sales → issue within 15 days from the request - article. 106i ust. 6.
6) How to record invoices to receipts in JPK_V7?
- Invoice to receipt - sign FP and show during the period issue; you do not correct the fiscal report.
- Receipt with NIP ≤ PLN 450 (simplified invoice) - as a rule you do not mark "FP"; you account in the cash register report.
7) Do I need to attach a receipt to a copy of the invoice?
Yes. Link invoice to receipt - attach the receipt to the vendor's copy or keep the e-paragon data (m.in. number and unique checkout number) - article. 106h.
8) I issued an invoice with TIN to a receipt without TIN - now what?
- This violates article. 106b para. 5; threatened by 100% VAT - art. 109a.
- Corrective actions (in practice): cancellation (if the invoice has not entered the market) or correction purchaser's data on consumer + correction of records/JPK; notify purchaser.
9) Are there exceptions to the TIN on receipt rule in B2B?
Yes, the provision article. 106b para. 7 excludes certain cases (e.g., certain passenger cab services).
10) How to avoid mistakes? (checklist for service)
- Before fisking, ask: "For business or private?"
- B2B: always print receipt with TIN:
- ≤ PLN 450: is simplified invoice - do not issue a second invoice.
- > PLN 450: issue full invoice marked FP.
- B2C: exhibit on request within the time limits of article. 106i ust. 6.
- Attach the receipt / e-receipt data to the vendor's copy - art. 106h.
Informational material - does not constitute tax advice. Verify with your accountant the details of inclusion in JPK_V7.
FAQ: Unclaimed shipments - ABC-RC store.pl and Allegro
Brief: simply not picking up the package not is a withdrawal from the contract. On cancellation, we refund the price + the cost of the cheapest first delivery; the cost of returning to us as a rule on the customer's side. In case of non-collection without withdrawal, we can claim the real costs and offer to resend after prepayment.
1) Whether failure to pick up the package is a withdrawal from the contract?
Not. Failure to take delivery of goods does not in itself terminate the contract. The customer must submit declaration of withdrawal (e.g. form, e-mail, via Allegro).
2) How much time does a customer have to cancel a contract when buying at a distance?
As a rule 14 days from delivery of the item. In selected cases, a JDG on consumer rights has the same rights.
3) What we return to the customer upon successful withdrawal?
We return the price of the product and the cost of the cheapest first-way delivery offered.
The cost of sending the goods back to us is generally borne by the customer (unless we provide a free return or a smart path works!/Delivery).
The cost of sending the goods back to us is generally borne by the customer (unless we provide a free return or a smart path works!/Delivery).
4) Can we withhold payment refund until we receive the goods?
Yes. We may withhold the return until we receive the item back or until you provide us with a proof of postage by the customer.
5) The package came back unclaimed and the customer did not file a withdrawal - what do we do?
Follow the pattern:
- Day 0: open notification (tag: "Unclaimed - return"), attach tracking + carrier costs; send Reminder No. 1 with options (resend after prepayment / withdrawal / cancellation and settlement of costs).
- Day 3: no response → Calling with an additional deadline of 7 days.
- After the decision: resend after prepayment or settlement of withdrawal. No response → document costs, in store possible debit note; on Allegro describe the issue in Discussion.
6) Can we claim costs on non-collection without withdrawal?
Yes, under the so-called. creditor's delay we may demand coverage of actual and documented costs (shipping, return, preparation, possible storage).
7) How to deal with cash on delivery (COD) parcels after non-collection?
For customers with a history of non-collection, limit collection. Re-broadcasting only after prepayment shipping costs. Document and account for COD return costs as above.
8) When and under what conditions we resend?
After prepayment re-shipment costs and any surcharges. Generate a link for payment, and have it shipped after posting.
9) Allegro 2025: what about the cost of the first delivery (Smart!) on not picking up?
Allegro settles Smart co-financing! also when failure to collect. Check settlements in the panel. We conduct other settlements in accordance with the waiver/delay rules.
10) How to reply to a customer in the Allegro Discussion when not answering?
Use a ready-made:
Good morning,
the shipment {tracking} was not received and returned to us. Please choose:
- reshipment after paying shipping costs, or
- withdraw from the contract via Allegro ("Return all or part of your purchase").
Informative: co-financing Smart! of the first delivery is also billed by Allegro on non-collection. We are waiting for a decision.
Greetings, ABC-RC.en 11) What are the standard pick-up times with carriers (abbreviation)?
- InPost Parcel Machine: standard collection 48 h; paid extension possible in the application; return to sender after the deadline.
- Polish Post (aviso): storage usually up to approx. 14 days; possible delivery on request (depending on the service).
Note: terms and conditions of services are subject to change - always verify the current terms and conditions of a particular service.
12) Customer wants a full refund "because he didn't pick up". What we answer?
Explain that non-collection ≠ withdrawal. Offer to submit a waiver (if he wants it) or resend after prepayment of shipping costs.
13) Can we deduct costs from the customer's payment?
Only as part of the settlement after withdrawal and only the costs to be borne by the customer (e.g., shipping back), and any reduction in the value of the item. Everything must be documented.
14) How to document costs and case progress?
Collect: carrier invoices/bills, status screenshots, correspondence (email, Allegro), internal notes with dates.
15) What provisions to add to regulations and bids?
- Re-shipping only after prepayment of shipping costs.
- On cancellation we refund the price + cost of of the cheapest first delivery; the cost of sending it back to us on the customer's side (unless we provide free return/Smart!/Delivery).
- Cash on delivery: we reserve the right to restrict this form to customers with a history of non-collection and the right to claim costs incurred as a result of non-collection.
- Easily accessible withdrawal form (link in the store and on Allegro).
16) What messages we send to the customer (templates)?
Reminder #1 - package unclaimed, returns to us:
Subject: your package has not been received - choose what we do next
Good morning,
parcel no {tracking} has not been received and is returning to us. Please choose one of the options within 7 days:
1) Re-shipping - we will send you a payment link for the cost of re-shipping;
2) Withdrawal - we will provide a simple form;
3) Cancellation - we will settle in accordance with the regulations (we may charge the costs incurred on our side).
Greetings, ABC-RC.en Call - additional date:
Subject: Final date for selecting options for {tracking} shipment
Good day,
please make a decision by {date+7}: reshipment (after paying the shipping costs) or withdraw from the contract. Failure to make a decision will be treated as a cancellation of collection - we can then claim the cost of returning the parcel.
Thank you, ABC-RC.en 17) Can we limit the possibility of cash on delivery orders?
Yes. This is part of the store's policy (risk assessment). We recommend blocking downloads for customers with a history of missed pickups and on reshipments.
18) How long does InPost keep the package in the Parcel Post and can it be extended?
Standard 48 hours. The customer can extend the collection deadline in the InPost app for a fee; after the deadline, the package is returned to the sender.
19) What if the customer does not respond at all?
Document the messages and appointments sent. In your own store you can prepare debit note for incurred, documented costs. On Allegro, describe the issue in the Discussion and keep the correspondence.
20) Is this material legal advice?
This is an operational instruction. In disputes or unusual cases, legal consultation is recommended.
Operational information, does not constitute legal advice.
FAQ: Returns, exchanges and complaints - ABC-RC.en
Brief: You have 14 days for withdrawal from the contract when purchasing at a distance. We handle complaints in accordance with the warranty/guarantee. We process refunds using the same payment method unless we agree otherwise.
1) How much time do I have to cancel the contract?
The consumer (and JDG on consumer rights in selected cases) has 14 days from the delivery of the goods to make a declaration of withdrawal from a contract concluded at a distance.
2) How to file a withdrawal?
Send us withdrawal statement (e.g., by e-mail) and send the goods back within 14 days of the statement. Include your order number and contact information in your message.
Contact: shop@abc-rc.en - tel. 505-998-906
3) To what address to send back the return?
Please return the parcel to the warehouse address: St. Jude Tadeusza 9, 34-122 Nidek. Attach a printout of your statement or a piece of paper with your order number and contact information.
4) Who covers the cost of returning the goods upon withdrawal?
As a rule the customer pays the cost of return goods to us (unless we offer free returns or you use a carrier/marketplace program).
5) What do you return on an effective withdrawal?
We return the price of the product and the cost of the cheapest delivery offered first. We process refunds using the same payment method unless we agree otherwise.
6) In what condition the goods should be returned?
Please send back in undamaged condition, if possible in the original packaging complete with accessories and documents. Remember that you are responsible for any diminution in the value of the item resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the product.
7) Are all products returnable?
The m.in. customized products,foiled media after removal of the film whether software after activation - in accordance with statutory exemptions. If in doubt, write to us.
8) How long does it take to return the funds?
We make the return no later than 14 days from the date of receipt of the notice of withdrawal. We may withhold reimbursement until we receive the item or provide proof of return, whichever comes first.
9) How to make a claim (warranty/guarantee)?
Write to us describing the fault, attach photos/video and order number. In response, you will receive instructions and, if necessary, an RMA number and shipping address for service.
Service/Electronics: service@abc-rc.en - wew. 8 (Wojtek)
10) What to include in the complaint shipment?
Secure the product, include description of the defect,proof of purchase (copy) and contact information. If you received an RMA number - write it clearly on the package and inside.
11) What is the processing time for complaints?
We handle warranty claims without undue delay. When service testing/examination is required, we will inform you of the progress and expected date.
12) Can I choose: repair, replacement, price reduction or withdrawal?
Warranty entitlements provide for repair or replacement, and in certain situations reduction in price or withdrawal, if the defect is significant. The choice of solution depends on the type and scale of the defect and the circumstances of the case.
13) A damaged package arrived - what to do?
Upon delivery write down the damage report with the courier or report the damage at the parcel machine according to the carrier's instructions. Take pictures of the packaging and contents and contact us - it will speed up the procedure.
14) Exchange of goods - is it possible?
Yes, as available. The fastest path is to withdraw and place a new order for the correct model; we can also offer a direct replacement after we have agreed on the details.
15) Buying via Allegro - how to report a return/complaint?
If you bought through Allegro, you can use the message / returns center on Allegro or contact us directly. You will receive further steps and your shipping address in your reply.
16) Is non-collection a withdrawal from the contract?
Not. Failure to receive is not equivalent to withdrawal. To withdraw, send a clear statement of withdrawal.
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